Shipping & Returns
Refunds & Exchange
We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in its original packaging within 60 days for all orders.
Please return the item/s using the returns label that comes with your order.
Unfortunately we cannot bear the cost of shipping the returned item.
Our aim to process your exchange or refund as quickly as possible. Expect to receive an email confirmation once the exchange or refund process is initiated, typically within 24 hours or less.
Shipping
Estimated delivery times:
- Up to 2-3 working days for UK orders.
- Up to 5-7 working days for American/ Canadian orders
- Uo to 3-7 working days for EU customers
- Up to 5-14 working days for Rest of World.
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USA & Canada orders: Up to 5-7 working days -
All international orders are Tracked.
- Free US Shipping over $100. Flat rate of $19.50 on orders under $120 Estimated at 5-7 working days once dispatched. Please allow up to 12 working days.
- Refunds & Exchange (60 Day Return) : We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in it's original packaging within 60 days of receipt.
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UK orders: 2-3 working days
All orders are sent out by Royal Mail Signed For delivery service.
- Free UK Shipping over £75. Flat rate of £3.50 on orders under £75. Estimated at 2-4 working days once dispatched. Please allow up to 12 working days.
- Refunds & Exchange (60 Day Return) : We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in it's original packaging within 60 days of receipt.
- All international orders are Tracked.
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European orders: 2-7 working days
All European orders are Tracked.
- Free EU Shipping over €100 Flat rate of on €14.50 orders under €100 .
- Estimated at 2-7 working days once dispatched. Please allow up to 20 working days.
- Refunds & Exchange (60 Day Return) : We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in it's original packaging within 60 days of receipt.
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Rest of the World including: Asia, Australia, New Zealand, Africa, Middle East:- Free Worldwide Shipping over £150. Flat rate of £15.90 on orders under £150. Estimated at 5-14working days once dispatched. Please allow up to 21 working days.
- Refunds & Exchange (60 Day Return) : We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in it's original packaging within 60 days of receipt.
- All international orders are Tracked.
Please email info@lihabeauty.com if you would like this option.
If your country is not listed on our website as a destination that we currently ship to please email info@lihabeauty.com and we will organise a quote for delivery for you.
*Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. You will receive text updates and tracking info.
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It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they might be.
Please email us if you have any questions regarding shipping: info@lihabeauty.com
The LIHA Story
Founded in 2014 by best friends Abi and Liha, LIHA is a brand built on paying homage to ancestry and blending African Beauty Secrets with modern day British culture.
Blending Abi’s Yoruba roots and access to rare ingredients from trips back home with Liha’s knowledge of Aromatherapy passed down from her mother, they started making in their kitchens and have grown to be stocked internationally over the years in retailers such as Liberty, Le Bon Marche and Net A Porter, among others.In Yoruba Culture, the concept of Asé is linked to communion with yourself and your personal energy, similar to the eastern concept of Prana or Qi.
All our products are designed to enrich your life with a daily ritual of attuning to the symphony of your bodies and getting your energy or Asé where it needs to be, something our ancestors were truly passionate about.We embrace the healing alchemy of nature.
Our ingredients and products are 100% cruelty free and untouched by harmful petrochemicals or unsafe toxins.
Hyper-functional products targeting multiple concerns for a streamlined routine.
This is LIHA.
