SHIPPING & RETURNS

Shipping

**BREXIT UPDATE - From 15th October 2021 all EU orders will be shipped DTP (duty and tax paid) to make sure there are no surprises at the point of delivery.

The cost of both shipping and handling has increased due to the UK leaving the EU, we are absorbing the majority of these costs. We will keep the process under constant review and make any necessary changes if needs be.

 All orders are sent out by Royal Mail Signed For delivery service.

  • Free UK Shipping over £50. Flat rate of £2.95 on orders under £50. Estimated at 2-4 working days once dispatched. Please allow up to 21 working days. 

Estimated delivery times:

  • Up to 2-3 working days for UK orders.
  • Up to 3-7 working days for EU
  • Up to 5-10 working days for non-EU and American orders 
  • Up to 5-14 working days for Rest of World.

European Union countries:

  •  Flat rate of £9.65 and free shipping for orders over £70. Estimated at 3 - 7 working days once dispatched. Please allow up to 21 working days. 

Non- European Union countries:

  •  Flat rate of £12.95 and free shipping for orders over £70. Estimated at 3 - 7 working days once d dispatched. Please allow up to 21 working days.

  USA orders:

  •  Flat rate of £12.95 and free shipping for orders over £70. Estimated at 5 - 10 working days once despatched. Please allow up to 21 working days.

Express Delivery DHL £20.00: Allow 2 - 5 weekdays once dispatched. Please email info@lihabeauty.co.uk if you would like this option.

*Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. Receive text updates and tracking info.

Rest of the World including: Asia, Australia, New Zealand, Africa, Middle East:

  • Worldwide shipping including USA costs flat rate of £12.95 and free shipping on orders over £70. Estimated at 5- 14 working days once despatched. Please allow up to 21 working days. 
  • All international orders are Tracked & Signed for. 

Express Delivery DHL £30.00: Allow 2 - 5 weekdays once  dispatched. Please email info@lihabeauty.co.uk if you would like this option.

If your country is not listed on our website as a destination that we currently ship to please email info@lihabeauty.co.uk and we will organise a quote for delivery for you.

*Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. You will receive text updates and tracking info.

*Please note - these are the date as recommended by Royal Mail - due to the global pandemic some services may be delayed or disrupted.

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It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they might be.

Please email us if you have any questions regarding shipping:
info@lihabeauty.co.uk

    Refunds & Exchange

    We are happy to accept returns and offer exchanges, credit note or refunds on any product you are not completely satisfied with, simply return the unused/unopened product in its original packaging within 14 days of receipt.

    Please return the item/s using the returns label that comes with your order.

    Unfortunately we cannot bear the cost of shipping the returned item, however, if the goods were damaged in transit we will of course refund all shipping costs. We advise all returned products be sent using a delivery service that insures for the value of the goods.