Frequently Asked Questions

Orders are typically processed within 2–3 business days. You are able to track your shipment here.

During peak periods (sales, holidays, restocks), processing may take slightly longer. Once dispatched, you will receive a shipping confirmation email with tracking details.

UK Orders

• Standard delivery: 2–4 working days after dispatch.
• Express delivery: 1-2 working days after dispatch.

US/Canada Orders

• 5-7 working days after dispatch

EU Orders

• 3-7 working days after dispatch

Rest of World

• 5-14 working days after dispatch

You will receive tracking information once your order ships.

Yes.

• UK: Free shipping on orders over £55.
• US: Free shipping on orders over £55 (approx. $70 USD, subject to exchange rate).

Shipping thresholds are automatically applied at checkout.

Yes. For US shipments, duties and taxes are included in your checkout total. You should not be asked to pay additional import fees upon delivery.

If you are contacted for additional charges, please contact us immediately.

For EU and other international destinations outside the UK, local import duties and VAT may apply depending on your country's regulations.

These fees are set by your local customs authority and are not controlled by LIHA Beauty.

Once a parcel is marked as delivered and proof of delivery is provided by the courier, responsibility transfers to the recipient.

If you cannot locate your parcel:

• Check with neighbours
• Check safe places around your property
• Contact your local courier depot

If you still cannot locate it, please contact us and we will assist where possible.

UK orders are shipped via Royal Mail. International shipments are handled by Royal Mail International, UPS, or DHL.

If our fulfilment team has not yet processed your order, we may be able to update the address.

Please contact us immediately at info@lihabeauty.com with:

• Your order number (LB#####)
• The corrected address

Once dispatched, we are unable to make changes.

Once payment has been processed, we cannot adjust payment details.

If you are referring to a subscription, please contact us at info@lihabeauty.com and we will assist in updating your payment method.

We are currently unable to accept PayPal payments. We accept debit and credit card payments via secure checkout.

Klarna availability depends on region and eligibility at checkout. If you experience issues, we recommend completing payment via card.

We do not include pricing information inside parcels. Orders sent directly to gift recipients will not contain a receipt.

At this time, we are unable to include personalised gift messages.

Please double-check:

• Postcode formatting
• Building number
• Unit or apartment details

If the issue continues, contact us at info@lihabeauty.com and we will assist in validating your address.

Pre-order items ship once they return to stock. Estimated restock dates are listed on the product page at the time of purchase.

If your order contains both in-stock and pre-order items, we may hold the full order until all items are available. If you prefer split shipping, please email us at info@lihabeauty.com and we’ll happily assist.

We accept returns within 14 days of delivery for unused items in their original condition.

Returned items must:

• Be unused
• Be in a saleable condition
• Be securely packaged for return

Once received and inspected, refunds are processed to the original payment method.

Please email us at info@lihabeauty.com with:

• Your order number (LB#####)
• The item(s) you wish to retur
• Reason for return (this helps us improve)
• Photos, where applicable

We will email you a return label if your return qualifies under our policy.

For hygiene and safety reasons, we cannot accept returns on used products unless:

• The item arrived damaged
• There is a confirmed fault

If you are unsure, please email us at info@lihabeauty.com before returning.

Scent is deeply personal. However, once opened, we are unable to accept returns unless the item is faulty.

If your product remains unused and in sellable condition, we're happy to assist.

Our shea butters are 100% natural and unrefined. Texture may vary slightly between batches due to seasonal changes in the shea nut.

Graininess can occur when natural butters cool and solidify at different rates. This is not a fault.

To restore smoothness:

• Warm gently between palms
• Or allow to soften in a warm environment

If you believe your product is genuinely defective, please contact us at info@lihabeauty.com with photos.

We’re very sorry if your order arrived damaged. Please email us at info@lihabeauty.com within 48 hours of delivery with:

• Your order number
• Photos of the damaged item
• Photos of the outer packaging

We will arrange a replacement or refund promptly.

We do not accept empty glass jar returns. We encourage customers to reuse or recycle our jars thoughtfully.

Once your return is received and inspected, refunds are processed within 3–5 business days.

Please allow additional time for your bank or card provider to reflect the refund. You will receive an email confirmation once the refund has been issued.

If it has been more than 5 business days since delivery of your return, please email us at info@lihabeauty.com with:

• Your order number
• Proof of postage or tracking

We will investigate immediately.

If your item is unused and eligible for return, we can offer:

• A refund
   or
• An exchange for another product of equal value

Please contact us at info@lihabeauty.com to arrange this before sending the item back.

Yes. If a subscription item becomes unavailable, we will offer:

• A refund
• A substitute
• Or the option to skip the cycle

We will always communicate before making changes.

Yes. Subscriptions can be cancelled at any time. Please email us at info@lihabeauty.com with the email you subscribed with, and we will cancel it promptly.

Once proof of delivery is provided by the courier, responsibility transfers to the recipient.

We recommend:

• Checking with neighbours
• Checking safe places
• Contacting the courier depot

If the parcel remains missing, please contact us at info@lihabeauty.com and we will assist where possible.

If a product triggers a personal sensitivity but is not defective, we are unable to accept opened returns.

If the item remains unused, we will happily process a return in line with our policy.

Our formulations are made with natural, minimal ingredients and are generally considered safe for use during pregnancy.

However, as every pregnancy is different, we always recommend consulting your healthcare professional before introducing new skincare products during pregnancy or while breastfeeding.

For added clarity:

• Our Shea Butters are single-ingredient and vitamin-rich.
• Idan Oil contains coconut oil and natural essential oil components.

If you have specific sensitivities, we recommend patch testing first.

No. We do not use synthetic fragrance in our products.

Any fragrance components listed (such as limonene, linalool, benzyl benzoate, etc.) are naturally occurring compounds found within essential oils.

Our candles are also made using essential oils only and are produced in small batches.

Idan Oil is coconut oil-based. Coconut oil naturally solidifies below approximately 24°C.

Because we do not add stabilisers or synthetic ingredients to prevent this, the oil may arrive solid or semi-solid in cooler climates.

To use: Place the bottle under warm running water for about 30 seconds to partially melt the oil. You do not need to melt the entire bottle each time. 

This is a natural characteristic of pure coconut oil and not a defect.

Shea butter is a completely natural product, and texture may vary slightly between batches depending on:

• Temperature changes
• Cooling conditions
• The natural composition of the nut harvest

If your shea feels grainy, warm a small amount between your palms for several seconds. The texture will melt into a smooth oil on contact with the skin.

This does not affect quality or efficacy.

Our shea butter is unrefined and natural. Because it is derived directly from the shea nut, colour may vary between:

• Soft beige
• Warm yellow
• Pistachio-toned gold

This variation is natural and reflects seasonal harvest differences. It does not indicate a quality issue.

Shea Butter (Gold & Ivory): Yes. Shea butter is non-comedogenic and suitable for facial use, even on dry or sensitive skin.

Idan Oil: We recommend avoiding use on the face if you are prone to congestion, as coconut oil is comedogenic for some skin types.

Ose Gidi Soap: Can be used on the face, but is a traditional black soap and may be strong for very dry or sensitive skin.

Oju Omi Mud Cleanser: Formulated for facial use.

While our products are not medical treatments, many customers with dry, sensitive or compromised skin have reported that our Shea Butters in particular feel soothing and nourishing.

Because every skin condition is unique, we recommend:

• Patch testing first
• Consulting your healthcare professional if managing a diagnosed condition

Shea Butter: 24 months unopened, 12 months after opening

Idan Oil: 24 months unopened, 12 months after opening

Ose Gidi Soap: 12 months

Orinrin Cleansing Balm: 24 months unopened, 6 months after opening

Last production: November 1, 2024

Oju Omi Mud Cleanser: 24 months unopened, 6 months after opening

Last production: July 14, 2025

We are currently evolving our product offering.

Orinrin Cleansing Balm (50ml full size) has been discontinued and will not be restocked.

Travel size Orinrin Cleansing Balm remains available while stocks last.

Oju Omi Mud Cleanser (50ml) remains available while current stock lasts but will not be reproduced once sold out.

Travel size Mud Cleanser remains available while stocks last.

Yes. Although our products are made with natural ingredients, we strongly recommend performing a patch test before first use.

Apply a small amount to the inside of your wrist or elbow and wait 24 hours before full application.

If irritation occurs, discontinue use immediately and consult a healthcare professional.

Our formulations do not contain animal-derived ingredients. We do not test on animals.

We intentionally avoid synthetic fillers, stabilisers and artificial fragrance.

This means our products may:

• Solidify in cooler temperatures
• Vary slightly in colour or texture
• Carry a stronger natural scent profile

These characteristics reflect their purity.

We produce our products in small batches to ensure freshness, reduce waste, and maintain quality control.

Our approach is intentional rather than mass-produced. We believe in making what is needed, not overproducing.

Our ingredients are sourced globally, with a strong focus on high-quality natural raw materials.

Our shea butter is unrefined and minimally processed to preserve its natural vitamins and integrity. Our Gold Shea is sourced from Nigeria, and our Ivory Shea is sourced from Ghana. The remainder of our products are formulated and manufactured in the UK. 

We prioritise suppliers who share our standards for quality, safety and responsible sourcing.

Yes. Our shea butter is sourced through responsible supply partners who support fair trade practices and local production communities.

Because we do not over-process our shea, it remains true to its original botanical integrity.

We produce in small, controlled batches to maintain quality.

When a batch sells out, we wait for the next intentional production cycle rather than rushing restocks.

This ensures:

• Ingredient integrity
• Fresh production
• No unnecessary excess stock

As a growing brand, we periodically refine our offering.

We recently made the intentional decision to move away from facial skincare and focus on body rituals and oils.

This allows us to:

• Simplify production
• Improve supply reliability
• Focus on our core strengths
• Reduce operational waste

Remaining stock of discontinued items will not be reproduced once sold out.

No. We do not test on animals and do not commission third-party animal testing.

Our formulations do not contain animal-derived ingredients.

We use:

• Recyclable glass jars
• Reusable containers
• Minimal outer packaging where possible

We are continuously reviewing our packaging as we evolve the brand.

Where bundle contents change (for example, travel bags), pricing is adjusted accordingly.

At this time, we do not operate a jar return programme.

We encourage customers to:

• Recycle glass responsibly
• Reuse jars for storage or travel

We are always exploring future sustainability initiatives as we grow.

Our candles are handmade in small batches using coconut wax and essential oils.

We do not use synthetic fragrance or large-scale automated production.

This means:

• Production capacity is limited
• Scent profiles are natural and may vary slightly
• Quality control remains high

We use essential oils only.

Any naturally occurring fragrance compounds listed on packaging (such as limonene, linalool, geraniol, etc.) are components of essential oils and are required to be declared for regulatory transparency.

We do not use synthetic fragrance blends.

LIHA Beauty is rooted in ritual, botanical simplicity, and intentional luxury.

We believe in:

• Fewer, better products
• Clean, minimal ingredients
• Slow beauty over excess
• Cultural storytelling through botanicals
• Deliberate production, not trend-driven launches

We grow intentionally.