Contracted Administrative and Operations Support

Contracted Admin and Operations Assistant (4 days a week, Salary £25-32k pro-rata dependent on experience)

Hybrid position, but candidate MUST be based in London

Company Overview:

We are LIHA Beauty. We are shifting beauty culture by empowering consumers with knowledge of raw ingredients and African beauty secrets.

 US Vogue described us as ‘bottling Africa’s best kept beauty secret'. LIHA Beauty is looking for a Admin and Operations Assistant.

 The individual will be an all-rounder; outgoing - a problem solver who will be working closely with the Founders and wider team. As a small start-up, we are looking for a highly organised self- starter who is comfortable managing multiple tasks and deadlines simultaneously. 

This role requires a hard-working, proactive, and responsive individual with the ability to take direction well and self-manage. You must be excellent at time management, flexible, adaptive to change, and willing to take on constructive feedback. 

Role Description:

• The individual will be expected to be an all-rounder, outgoing, and a problem solver.
• They will work closely with the Founders and wider team.
• The role requires high levels of organisation, multitasking, and responsiveness.
• Proactivity, self-management, and adaptability to change are emphasised.
• Excellent time management skills are required.
• The candidate should be open to constructive feedback.

Responsibilities:

• General administrative duties & support for Founders and wider team.
• Liaising with retailers for sell-through reports and analysis.
• Handling day-to-day operational tasks and problem-solving.
• Providing logistics support, including shipping and stock management.
• Assisting with account management.
• Uploading data to retailer portals and meeting ad hoc requests.
• Serving as the main point of contact for warehouses 
• Supporting the team in supply chain functions.
• Managing customer service inquiries and returns.
• Processing B2B orders, ensuring orders are shipped in a timely manner and according to the packing requirements.
• Responsible for wholesale customer service and post-shipment enquiries such as damages, tracking numbers, shortages, etc., resolving any issues in a timely manner.
• Admin support to the team, with active management and reporting of fulfilment claims and SLAs.
• Ordering warehouse equipment, ensuring the teams have stock of all the material to fulfil the orders.
• Must be willing to help out at events

Requirements:

• Previous experience in operations and admin is essential
• Must be reactive to deadlines
• Strong organisational skills, with the ability to prioritise tasks.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Attention to detail and accuracy in work.
• Problem-solving skills with a proactive approach.
• Ability to work well in a team and accept guidance and feedback.
• Desire to gain knowledge and experience.

What the Candidate Can Expect:

• A flexible, nurturing, and supportive working environment.
• A focus on helping employees reach their full potential.
• Opportunities for growth and advancement within the company.

Overall, this job spec provides a clear picture of the expectations, responsibilities, and environment that the Admin and Operations Support can expect at LIHA Beauty. It's important for potential candidates to carefully consider whether they align with the requirements and culture described.

How to apply
Please send a CV in PDF with a brief intro to info@lihabeauty.co.uk